SUMMIT OVERVIEW

Increasingly, global telecom operators are focusing on CEM&CRM as their primary sustainable competitive advantage. Achieving true ownership of great customer experience beyond conventional methods. Moving forward, telcos will need to address how they bond with customers, discovering strategies and best practices for winning and retaining customers. In today’s competitive market, the future of your business depends on retaining your existing customers. This Summit will bring together leading executives from the telecom industries to tackle and overcome current industry issues. This event will look at the critical topics and trends currently impacting telcos in Africa.

Countdown to 6th CXLRT2016

Telecom 2015 Attendees

Associate Sponsors


genex
200X100

Telecom 2015 Gallery

  • The science of customer experience – the big data Opportunity
  • Social media and CRM – does it foster loyalty?
  • Measuring, managing and operating the end-to-end customer experience in the age of the empowered customer
  • Driving Customer Experience Through the Contact Centre

  • Representation from 18+ African countries
  • Over 75% Industry Representation
  • Case Studies from leading Operators
  • Contact center trends to transform your customer experience
  • Leveraging customer data to enhance customer experience
  • Over Ten hours of networking with industry peers

“Instructional & Educational, Good to connect with likeminded people.”
Senior Manager: Loyalty
MTN South Africa

“Great representation from Mobile Operators with more than a dozen countries represented, Strong Attendance, Varied audience, Good Facilities”
Head of Global Marketing,
WDS, A Xerox Company

  • Learn How to operationalize customer experience
  • Learn Using NPS effectively as a key driver
  • Learn how to deliver a simple and profitable customer experience
  • Learn How to strike the balance between call centres and self-service channel
  • Identify expectations of your customers in order to increase ARPU and reduce churn

With 2 days of interactive sessions, you can maximize your networking time with Members of Board, Chief Executive Officers, Vice President, Chief Operating Officer, Head and Senior Managers involved in:
  • Customer Loyalty
  • CRM
  • Customer Retention
  • Customer Satisfaction
  • Customer Service
  • Customer Advocacy
  • Customer insights
  • Call Centre Operations
  • Marketing
  • Customer Service and Sales
  • Customer Care
  • Customer Management
  • Customer Experience
  • Customer Strategy
  • Analytics

Network with senior representatives from Operators, ISPs, Cable Providers including Directors, Heads specialised in:

  • Customer Loyalty
  • CRM
  • Customer Retention
  • Customer Satisfaction
  • Customer Service
  • Customer Advocacy
  • Customer insights
  • Call Centre Operations
  • Marketing
  • Customer Service and Sales
  • Customer Care
  • Customer Management
  • Customer Experience
  • Customer Strategy
  • Analytics