OVERVIEW

Increasingly, global telecom operators are focusing on CEM&CRM as their primary sustainable competitive advantage. Achieving true ownership of great customer experience beyond conventional methods. Moving forward, telcos will need to address how they bond with customers, discovering strategies and best practices for winning and retaining customers. In today’s competitive market, the future of your business depends on retaining your existing customers. This Summit will bring together leading executives from the telecom industries to tackle and overcome current industry issues. This event will look at the critical topics and trends currently impacting telcos in Africa.

testimonials

SPEAKERS

Jannet Atika-bnw
safricon100X50

Jannet Atika

Director
Customer Operations
Safaricom

Sibusiso Nyasulu-bnw
airtel

Sibusiso Nyasulu

Customer Service Director
Airtel Malawi

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mtn100X50

John Kondowe

Senior Manager
Digital Command Centre

Natasha Abed-bnw
MultiChoice-

Natasha Abed

General Manager
Customer Care
MultiChoice SA

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  • Representation from 18+ African countries
  • Over 75% Industry Representation
  • Case Studies from leading Operators
  • Contact center trends to transform your customer experience
  • Leveraging customer data to enhance customer experience
  • Over Ten hours of networking with industry peers

HOT CONFERENCE TOPICS


  • Trend analysis and marketing strategies
  • How to design a profitable customer experience
  • Customer retention and loyalty as the top business growth priority
  • Social media & their contribution to the brand identity
  • Customer experience in the digital economy


WHY FEXTONS?

Gain a Global
Perspective

Hear from
the experts

Get Inspired by
Industry Insights

Learn skills and
stay up-to-date

Peer to Peer
Networking

Focus On
You

GET THE LATEST INFO

Get the agenda as soon as it’s released, plus Early Bird Discount offers and more

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Exhibit & Sponsor

2

Want to be a speaker?

3

Attend as a group

Venue

Johannesburg, South Africa

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