HIGHLIGHTS THIS YEAR

  • Representation from 18+ African countries
  • Over 75% Industry Representation
  • Case Studies from leading Operators
  • Contact center trends to transform your customer experience
  • Leveraging customer data to enhance customer experience
  • Over Ten hours of networking with industry peers

SPEAKERS FROM THE HEADQUARTERS OF THE TOP 10 AFRICAN TELECOM OPERATORS INCLUDING

  • MTN SA
  • Telkom SA
  • Orange
  • Vodacom
  • Airtel Africa
  • Vodafone
  • Econet
  • Unitel
  • BTC
  • Safaricom

KEY TOPICS:

  • The science of customer experience – the big data Opportunity
  • Social media and CRM – does it foster loyalty?
  • Measuring, managing and operating the end-to-end customer experience in the age of the empowered customer
  • Driving Customer Experience Through the Contact Centre