Speakers

John Kondowe

Senior Manager,Total Quality Management
MTN SA

Tebogo Molapisane

CEO
BPeSA

Andrew Cook

CEO
Smoke Customer Care Solutions

Tim Matthis

Founder and Advisor
Genex Insights

Eddie Moyce

Former Chief Customer Experience Officer,
MTN SA

Rob van den Dam

Global Telecommunications Industry Leader
IBM Institute for Business Value(IBV)

Natasha Abed

General Manager: Customer Care
MultiChoice SA

Ella Engelbrecht

Executive: Customer Experience,
Telkom

Sibusiso Nyasulu

Customer Service Director,
Airtel Malawi

Megan Ashman

Head: Sales ,
VAST Networks

Charlene Van Zyl

Managing Executive: CRM,
Loyalty and Insights,
Vodacom SA

Nadeem Akhtar Awan

GM Consumer,
PTCL

Bill Hearmon

Chairman
4G African Broadband Forum

Shane Mitchell

General Manager: Business Intelligence,
Altech Autopage Cellular

Jannet Atika

Director, Customer Operations,
Safaricom