SPEAKERS

Jannet Atika-bnw

Jannet Atika

Director
Customer Operations
Safaricom

Sibusiso Nyasulu-bnw

Sibusiso Nyasulu

Customer Service Director
Airtel Malawi

john200X200_bnw

John Kondowe

Senior Manager
Digital Command Centre

Bertus van der Vyver200X200

Bertus van der Vyver

Managing Executive
CVM, Telkom

Natasha Abed-bnw

Natasha Abed

Executive
Customer Experience
MTN SA

Ella Engelbrecht-bnw

Ella Engelbrecht

Executive
Customer Experience Management
BCX

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Megan van der Hoven

Africa Advisory
PwC

Quinton Pienaar200X200

Quinton Pienaar

Partner
Customer Engagement
PwC SA

Richard Chetty200X200

Richard Chetty

Director - Service
Samsung SA

Otis200X200

Otis Makahamadze

Chief Customer Experience Officer
Econet Wireless

Shayne200X200

Shayne Mitchell

Consultant Churn/Retention Strategy
In2Great Consulting

Musa Kalenga200X200

Musa Kalenga

CEO
Bridge Labs