SUMMIT OVERVIEW

Increasingly, global telecom operators are focusing on CEM&CRM as their primary sustainable competitive advantage. Achieving true ownership of great customer experience beyond conventional methods. Moving forward, telcos will need to address how they bond with customers, discovering strategies and best practices for winning and retaining customers. In today’s competitive market, the future of your business depends on retaining your existing customers. This Summit will bring together leading executives from the telecom industries to tackle and overcome current industry issues. This event will look at the critical topics and trends currently impacting telcos in Africa.

Additional topics to be discussed:

  • Learn How to operationalize customer experience
  • Learn Using NPS effectively as a key driver
  • Learn how to deliver a simple and profitable customer experience
  • Learn How to strike the balance between call centres and self-service channel
  • Identify expectations of your customers in order to increase ARPU and reduce churn